Have Questions?

We're here to help you get answers.


To connect your vehicle, you will need to sign in using your MINI login credentials, then follow the troubleshooting steps provided here.

  1. Verify that your MINI model is eligible. We support models that are 2018 or newer. If the vehicle is an earlier model, it may not work with our system.
  2. Make sure you are enrolled in MINI Connected.
  3. To see if you have an account try signing in or sign in using the MINI App, which can be downloaded on any smartphone.
  4. If you do not have an account, you must enroll. Then use your login credentials to login. Plan charges may apply. Check the provided MINI Connected website and enrollment instructions for details.

If you are still unable to connect your vehicle, please email us at [email protected].

Enrollment in our service is voluntary, and we do not reimburse or compensate participants for plans with their vehicle manufacturers.