Tesla Models

How do I connect my Tesla account to Smart EV Rewards?: During the application process, you will receive a link to connect your Tesla by providing your Tesla account credentials.

How are my Tesla login credentials stored?: The Tesla account username and password are used to obtain data access and are not stored or recorded anywhere. If you would like to discontinue participation or revoke access, you can change your password at any time.

How do I stay connected if I have changed my Tesla account credentials?: If you have changed your Tesla account credentials, the connection to your vehicle and the Smart EV program will no longer exist. To reset this connection, please get in touch with the Smart EV Rewards support team support@smartevrewards.com.

I am unable to connect to my Tesla account, what should I do?: Please ensure you have mobile access enabled on the Tesla vehicle you wish to connect to your Smart EV Rewards account. This can be completed in your vehicle under Controls > Safety & Security > Allow Mobile Access.

My Tesla account has been locked and I cannot connect to it. What should I do?: If you have logged in with the wrong username or password multiple times while attempting to connect to your Tesla account, your account may have become locked. Please signing into your Tesla account. and reset your Tesla account password. Once this is reset, please login to your Smart EV Rewards account and connect to your Tesla account.